Are all of your items authentic?
ABSOLUTELY! Our name, Authentic Bags For Less, says it all! Every single designer item for sale on our website is authentic and fully guaranteed to be so. We offer brand new first quality high-end designer items and occasionally store displayed items. The condition of every item for sale is noted in the item listing under "condition". We are aware that some websites claim to offer authentic items when they are indeed replicas, which is why we provide detailed photographs taken by us and you are more than welcome to request additional photos of item you see in our store. We value your repeat business and love referrals. The distribution or sale of any type of counterfeit merchandise is illegal and we will never endorse the production and/or sale of counterfeit/replica products. This is also why we stand behind a money back guarantee on authenticity, including the cost of initial & return shipping (please view our Return Policy for full details).
How do I sign up for an account?
Creating an account is easy! Simply click on "My Account" in our navigation bar, then the "Need To Register" button.
What forms of payment do you accept?
We accept Visa, Mastercard and Discover credit card payments for orders placed within the United States. We also accept bank/wire transfers for both US and international orders. Information regarding payments can be found on our Payment page
If a transaction was declined, why do I see a charge on my card?
While a declined transaction will not be "settled", by our system, the requested dollar amount is temporarily set-aside by your credit card issuer as a pending charge, reducing your credit limit. If a cardholder speaks to their issuer or views their credit card statement on-line, they may see the authorized amount being held, and assume they have been charged. This is only a temporary hold that will usually time out after 48 to 72 hours, depending on your individual credit card issuer.
Why does this occur?
Unfortunately, the credit card industry is slow to change, and has not really caught up with modern technology, the Internet, or E-Commerce. Everything is still based on the old "Brick & Mortar" days of business, where a "declined card" message could be overridden by the store owner, if he looked you over, checked your I.D., and decided you seemed trustworthy. Obviously that cannot be done online and there is currently no way of keeping these holds from taking place. The credit card companies are getting better however. You may have the option of calling and asking for the funds to be manually released. You would simply call the number on the back of the credit card you used and reference the "transaction id" for your online billing service. In most cases once they see the transaction was declined they can release the funds back into your account.
Why didn't I receive receive a response to a question or an e-mail confirmation for my order?
There may be several reasons why you did not receive your confirmation. The most common are:
1. Often times people will enter their email incorrectly, causing emails to be redirected back to us.
2. Our email was redirected to your SPAM folder or automatically deleted depending on your mail preferences.
3. Please check your "spam" & "recently deleted" folders prior to contacting us.
What are your shipping methods?
All packages shipped within the United States are insured for the full value of your order. We ship our packages via UPS and via USPS (United States Postal Service). Please view our shipping page for further details.
What is your return policy?
Please view our Return Policy.
Why do you charge a restocking fee for returned items?
The restocking fee covers the cost to process the return and the transaction fees associated with accepting and refunding payments. We do not profit from our restocking fees.
How many bags do you have in stock of each style?
We are frequently asked about our Chanel handbags. Due to the high overhead costs of stocking and availability of these handbags, we typically do not stock more than one or two of the same style. This also allows to provide a larger variety of styles to choose from. If you see a particular item you are interested in purchasing that is no longer in stock, you can contact us with your request and we will notify you if/when we receive that product.
I'm interested in a particular item that you have for sale. Can I request additional pictures?
Of course! We always want you to be able to make an informed decision on your purchase. Please use our Contact Us form to request any additional photos that you would like added to our description.
Why do you watermark your photos?
We now watermark all of the actual photos taken by us of our merchandise to reduce the occurence of them being used for fraudulent online sales. High-end designer items are frequently replicated and photos are often recycled. Watermarking our photos is used to the occurence of our photos being copied by an outside party in an attempt to represent an item they do not physically have or is counterfeit and assists in helping to protect the integrity of the items we sell in our store.
Where are you located?
We are located in the United States.
What is a pre-sale or special order?
We now offer a pre-sale option for upcoming items in our store. Pre-sale items will have a notation in the description of their anticipated arrival date. Please contact us prior to your purchase for any special order product. Special order products are subject to availability.
Do you have any other websites/domain names?
No. Some websites are created with similarities in the domain name in order to produce traffic to their site, or they just happen to have the same name. We do not have any domain or company name other than "www.authenticbagsforless.com". We have no association with tradekey or any B2B importer or exporter.
Is your site compatible for Internet Explorer 8?
Yes. Our site still works with older versions of internet Explorer. If you have the current version of Internet Explorer, please turn on your compatibility view. Websites designed for older browsers will often look better and problems such as out-of-place menus, images, or text will be corrected.
How may I contact you?
Simply fill out our Contact Us form and we will promptly respond to your e-mails (usually within 24 hours). Be sure to provide a valid e-mail address for a response. For live customer service, please use our live support when available.